1. Refund scope
Ticket refundability is governed entirely by the fare rules of the operating airline. Flyte does not set or modify these rules but will always advise on available flexibility before booking.
2. 24-hour fare review
Where the airline permits, Flyte will cancel and refund a Business or First Class ticket at no additional service fee within 24 hours of issuing — subject to the airline's own 24-hour rule (mostly applicable to US-originating tickets).
3. Non-refundable fares
Most negotiated Business Class fares are non-refundable. Cancellation may yield a travel credit (valid 12 months) rather than a cash refund, per the operating airline's rules.
4. Medical emergencies
If you purchased our optional Ticket Protection plan, we will refund your ticket in full (including our service margin) upon receipt of a medical certificate for you, a family member or a travel companion.
5. Service fee
Flyte's service margin is fully refundable within 24 hours of booking if ticketing is cancelled at our request. After ticketing, the service margin is non-refundable regardless of airline refundability.
6. Processing time
Approved refunds are processed to the original payment method within 7–21 business days, subject to airline settlement cycles.
7. Contact
Refund requests: refunds@flyteconcierge.com